The LD-Cast system is focused on a set of Business Episodes [meant as self-standing events in the life of the business organization] including the delivery of cross-border services. A given business episode may imply either a single business process or several business processes to be performed in a given sequence, possibly involving different organizations; the service delivery is customer-oriented, transparent, and it follows the so-called one-stop shop approach. In order to identify the most used Business Episodes, an in-depth analysis has been conducted among the four countries involved into the project (demand-drive approach). Among the cross-border services, for instance, the following have been evaluated as relevant in the given context: >> Establishing a joint-venture >> Sub-contracting >> eProcurement The LD-CAST contribution focuses on: >> Search for partners >> Transfer of legal documents >> Transfer of financial documents. The business episodes listed represent the very first requirement of every international trading partnership. Due to their extreme flexibility, they allow the inclusion in any future implementation of further well-connected contractual relationships. Each business episode is associated with the relevant actions and interactions with and between the public administrations. The implementation of cross-border services encloses a deep collaboration between different organizations / institutions that have to establish an agreement between them at Organizational, Semantic and Technical level. The organizational interoperability includes Multilateral agreement between three actors (Local Agency, Service Provider and central EU Global Agency); Security and Privacy (adoption of Federated Authentication and Authorization); Infrastructure Subsidiary (business activities provided by SPs as “black box” with declared entry and exit points); Customer driven services (designed around the “business episode” concept and adoption of one-stop shop approach); Multilingualism (information provisioning in 5 languages, access to services in English and documents in native language and/or English). |